COMMON QUESTIONS
HOW DO YOU BUILD YOUR MICE?
CAN YOU CHANGE THE SETTINGS OF YOUR MICE?
HOW LONG DOES IT TAKE TO RECEIVE THE PRODUCT?
LuceOut is committed to shipping every order within 2 weeks, because of the artisanal nature of the production is possible to wait up to a month. On average the delivery takes 4/3 days Internationally.
DO I HAVE TO PAY IMPORT TAXES?
There are no import taxes for the exception of:
Belarus, Cuba, North Korea and Russian Federation.
For USA, EU, and many other countries custom processing fees are free as well.
If you live outside there regions, it might be possible to
CAN I BUY ONLY THE SHELL OF THE MOUSE AND ASSEMBLE IT MYSELF?
To offer the best experience possible, we decided to sell mice only pre-assembled ready to be used.
BUTTONS TUTORIAL:
HOW DO I CLEAN THE MOUSE?
We use the internals of other commercial mice, we then customize everything else, like shape weight and balance, and every other detail.
You can use the software of the internals to change everything you need. Right now all our mice use the M800PRO(3370) DEVICE DRIVERS.
Full tutorial HERE
To clean the mouse you can wash the 3d printed parts under the sink with dish soap (avoid hot water), to dry the components use an air spray.